Team discussing operational rules in a modern office

Operational Rulebooks for SMEs

Most internal conflicts aren't about bad intent — they're about missing rules

We design the operational manual your company needs: clear, practical, and built around the specific situations that actually cause friction in your team.

Request a Diagnosis How We Work

Arrival & Schedule

Defined expectations for punctuality, flexibility, and daily coordination.

Leave & Absence

Clear process for requesting time off, cover protocols, and advance notice.

Tools & Resources

Who uses what, when, and how shared resources are managed across teams.

Inter-Area Conflicts

Protocol for when two departments need the same resource at the same time.

The Root Cause

Grey zones create friction — not bad people

When rules are unwritten, every person interprets situations differently. That gap between interpretations is where conflict lives.

Two colleagues in a tense discussion about conflicting interpretations of an unwritten workplace rule

70% of internal conflicts stem from unclear rules

Companies grow organically. What worked with five people stops working at twenty. The informal agreements that held things together become invisible landmines — until someone steps on one.

The result isn't a personnel problem. It's a documentation problem. And documentation problems have clear solutions.

Nobody defined what "on time" means — so arrival times vary by 45 minutes across the team.

Vacation requests have no process, so approval depends on who you ask and when.

When someone is absent, there's no replacement protocol — tasks simply fall through the gaps.

Two departments claim priority over the same resource — and no rule exists to resolve it.

What You Gain

What a clear operational rulebook actually does

Beyond reducing conflict, a well-designed internal manual changes how your team experiences daily work.

Consistent Decision-Making

The same situation gets handled the same way every time, regardless of who is present or who is asked.

Reduces management fatigue

Reduced Interpersonal Friction

When rules exist and everyone knows them, disagreements stop being personal — they become procedural.

Healthier team dynamics

Faster Onboarding

New team members understand expectations from day one, without relying on informal knowledge passed between colleagues.

Shorter ramp-up time

Clear Accountability

Everyone understands what is expected of them and what happens when expectations aren't met — no surprises.

Transparent expectations

Operational Continuity

When someone is absent, the process continues. Replacement protocols ensure no critical task is left unaddressed.

Business resilience

A Living Document

The rulebook is designed to evolve with your company — structured so it can be updated as your team grows and changes.

Scalable structure

How We Work

A structured process, built around your reality

Consultant mapping recurring workplace conflicts on a whiteboard with sticky notes

We map your recurring conflicts

We start by listening. Through structured interviews and observation, we identify the situations that generate friction in your company — the arguments that repeat, the decisions that create resentment, the moments where everyone has a different interpretation.

Structured interviews with team members at all levels
Identification of recurring friction points
Mapping of informal agreements that have become assumptions

We identify the grey zones

Grey zones are the situations where each person plays by their own rules because no shared rule exists. We locate them precisely — the gaps between what management assumes is understood and what the team actually believes is expected.

Analysis of areas with inconsistent behavior
Documentation of conflicting interpretations
Prioritization by frequency and impact

Professional reviewing a detailed analysis document highlighting grey areas in company operations

Two professionals collaborating on writing a structured operational rulebook document at a conference table

We write the rules of the game

We produce a clear, readable document that establishes shared rules for the situations that matter most. Not a legal contract — an operational guide that your team can actually use, understand, and refer back to when situations arise.

Plain language — accessible to every team member
Structured by situation, not by department hierarchy
Designed to be updated as your company evolves

The Journey

From first conversation to final document

A clear, manageable process designed to minimize disruption to your daily operations.

Initial Conversation

We discuss your company's current situation, team size, and the conflicts that concern you most. No commitment required.

Diagnostic Phase

We conduct structured interviews and review your current informal agreements to map the full landscape of grey zones.

Rulebook Delivery

You receive a complete, structured operational manual — reviewed together with your management team before final delivery.

The Capimand team in their Buenos Aires office, working on client documentation

Close-up of a professional reviewing a structured operational document

About Capimand

We believe clear rules make better workplaces

Capimand was built around a simple observation: most workplace friction isn't about personality — it's about the absence of shared agreements. We work specifically with small and medium companies, because that's where the gap between informal culture and operational clarity is most consequential.

Our work sits between management consulting and organizational design — practical, specific, and grounded in the real situations your team faces every day. We don't offer generic templates. We build documents around your company's actual conflicts.

Specificity

Rules built around your actual situations, not generic frameworks.

Clarity

Every rule written so that anyone on your team can understand it.

Adaptability

Documents structured to grow and change with your company.

Practicality

Operational focus — not legal, not theoretical, just useful.